Cancellation & ride policies.

Terms & Conditions:

-Rides will take place in a 2-row SUV (3 passenger max) or a 3-row SUV (5/6 passenger max). The rates for each vehicle are different. For information on rides with more than 6 passengers, please contact us directly.
 
-When taking infants or young children with you, you are responsible for providing the appropriate booster seats or car seats. If you don't want to bring your own car seats or booster seats, we have them available for an extra charge. We reserve the right to deny service if children aren’t properly restrained as according to Minnesota law.

-All pets must be secure in pet carriers, no loose dogs or cats are allowed. 

NOTE: We do our best to ensure pickup from MSP at the agreed pickup time you request. 99% of the time, we are on time and waiting. In the rare event of a delay in us getting to you, your driver will be in contact with you informing you of the delay. By booking with us, you acknowledge and agree to any potential delays by your driver. We pride ourselves on our availability and thankfully this is very rare!

NOTE: Pricing may be higher during high-demand events or during bad weather. Pricing on holidays is typically double the cost of a normal fare. You will be charged XL rates even if you have 4 or less passengers if you have more suitcases or luggage that will fit in a small SUV.

Waiting Policy:

We schedule for a 15-minute gap between scheduled rides. If a driver is waiting at your pickup address for longer than 15 minutes, it will interfere with their next scheduled ride.

By booking with TJ's Transportation, you will be responsible for any late-charges applied to your account and won't be able to book any future rides until your account is made current. This can include a small charge for inconveniencing your drivers next scheduled client, or it can include a full fare for your driver missing their next scheduled ride.

This charge only applies to your driver waiting at your home to bring you to MSP, NOT to a driver waiting at MSP.

Cancellation Policy:

Effective immediately, any cancellation of a scheduled ride will require a cancellation fee as shown below:

More than 2 weeks: NO cancellation fee
48 hours-2 weeks before ride: 30% cancellation fee
24-48 hours before ride: 50% cancellation fee
Less than 24 hours before ride: NO refund

We require payment up front to book all rides. Payment is submitted at the time of booking each ride.

Airport Pickup Timing & Wait Policy

We actively monitor arriving flights and adjust pickup timing based on actual arrival time, not scheduled time.

We include 30 minutes of complimentary wait time for domestic flights and 45 minutes for international arrivals.

If delays extend beyond the complimentary grace period (including baggage delays), standard wait-time charges apply at $1.00 per minute, billed in 5-minute increments.

This ensures your driver remains available and on-site, even when airlines experience delays.

Vehicle & Passenger Accuracy

Clients are responsible for providing accurate passenger counts, luggage amounts, and car seat requirements at the time of booking.

Failure to disclose additional passengers, oversized luggage, or required child restraints may result in delays, vehicle changes, additional charges, or cancellation if the reserved vehicle cannot safely accommodate the trip.

To ensure proper vehicle selection and safety compliance, please contact TJ’s Transportation immediately if your travel party or luggage needs change prior to pickup.

Major Flight Disruptions, Diversions

In rare situations involving significant airline operational disruptions — including diversions, extended ground holds, severe weather, or airport closures — pickup timing may need to be adjusted based on driver availability and operational scheduling.

Delays or diversions exceeding 90 minutes beyond the original scheduled arrival time may be subject to extended wait-time charges at the standard rate of $1.00 per minute.

Every effort will be made to accommodate delayed passengers whenever possible. By booking with us, you are agreeing to be charged at the standard rate of $1.00 per minute for every minute your new gate arrival time is past your original gate time.

Flight Rebookings & Major Schedule Changes

In situations involving canceled flights, airline rebookings, missed connections, or significant arrival-time changes, pickup availability will be based on driver scheduling and operational availability.

While every effort will be made to accommodate revised itineraries, TJ’s Transportation cannot guarantee availability when a new arrival time substantially differs from the originally scheduled pickup window.

If a revised flight schedule cannot be accommodated immediately, the next available pickup time will be offered based on existing scheduled rides.

Clients who choose alternate transportation instead of the next available pickup time may be subject to a partial or entire cancellation fee due to reserved scheduling time and lost availability for other bookings.